WOODBINE MARINE RETURNS POLICY

General Terms of Sale and Return.

Woodbine Marine is committed to delivering outstanding customer service. If you are not satisfied with the product you have purchased, or you have changed your mind concerning a purchase, provided the goods are still in their original, saleable condition, you may return them to Woodbine Marine within 30 days of purchase for a refund or an exchange.

Return Conditions:

Unused Products Only

To process your return, we require a copy of your receipt and/or a proof of purchase. Returns are only accepted within 30 days of the date of purchase.

To be eligible for a return, your item must be in an unused state, and in its original packaging and in a saleable condition.

To return your product, please contact us at sales@woodbinemarine.co.nz. Once accepted for return, you will be given an RGA number (Return Goods Authority) number.

If the product is received by us in an unused and undamaged condition, and in its original packaging, we will refund your purchase.

Please Note: The return shipping cost is at the purchaser’s expense. Also Note: We are unable to offer a refund, credit or exchange for specially ordered or custom-made products, unless the product is not fit for purpose or faulty. Similarly, products that have been modified or used contrary to the original manufacturer’s instructions are not eligible for a refund, credit or exchange.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Damaged of Faulty Products

If your product is faulty, we may need to conduct an assessment to determine the nature and extent of the fault.  This may include sending the product to the manufacturer, or their nominated repair agent to assess. Products that are likely to require assessment include engines, hydraulic and steering systems, electronics, audio, other electrical and motor driven products, power tools, and specially procured items. We will notify you of the outcome once the assessment has been completed.

Damaged in Shipment

Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Woodbine Marine within 7 days of receipt of the product.

If you receive your product and it has been damaged during shipment, please email us at sales@woodbinemarine.co.nz immediately. Please include a description of the damaged area/areas, and include pictures if possible. This information will help us going forward to insure goods are properly packaged prior to delivery.

Refunds

Once we have received and inspected your returned product/s, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and provide a valid reason if rejected. If your claim is approved, then your refund will duly be processed, and a credit will automatically be applied to your credit card, or the original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. If unreceived, then contact your credit card company, as it may take some processing time before your refund is officially posted. Next if still no refund is confirmed, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@woodbinemarine.co.nz

Exchanges

We only exchange items if they are defective or damaged. However, If you need to exchange an item that is unopened and in it’s original undamaged packaging for a different sized item, please send us an email at sales@woodbinemarine.co.nz so we can contact you to discuss and make sure we have the desired size available.